Genting Casino Stratford United Kingdom Venue Overview

Gaming Floor and What to Expect

Genting Casino Stratford sits on Level 3 of Westfield Stratford City, in the section of the mall known as The Loft. The official address is 312 Montfichet Road, Olympic Park, London E20 1ET. The gaming area is huge by UK standards, around 65,000 square feet, and it ranks among the larger land-based casino floors in the country.

The floor is laid out as one big open-plan space. Table games, slots, and electronic terminals all share the same level, without private rooms or separated pits for different formats. You can move from one end to the other without feeling like you need to cross through a different zone, which keeps things flowing rather than boxed off.

Sports betting is built straight into the venue, not hidden away. Visitors can put bets on UK and Irish horse racing, greyhound meetings, virtual races, and a mix of live sports. Big screens in the betting area carry the events, so it feels more like a combined casino and sportsbook than a pure table-games room. For a site inside a shopping centre, that mix is still relatively unusual and helps it feel like a full-day stop rather than a quick drop-in.

Alongside the gaming floor, there is a restaurant and at least two bars. They sit close enough to the main action that food and drinks naturally spill over into the gaming space, without needing to leave the casino level. There is no on-site hotel. Instead, the property functions as a standalone casino operation inside the larger Westfield Stratford City complex, which already offers plenty of other places to eat, shop, or watch a film.

Opening Hours and Getting There

Most public listings, including Genting’s own UK information and casino directories, describe Genting Casino Stratford as open 24 hours a day, seven days a week. TripAdvisor shows hours of 12:00 AM to 11:59 PM daily, which effectively matches continuous operation. The Westfield Stratford City entertainment pages mention 10:00 to 22:00, but that almost certainly reflects the mall’s standard retail trading times, not the casino’s actual access window.

Arriving by car is straightforward. Drivers are directed to Westfield Stratford City Car Park B, which offers direct lift access up to The Loft level. Once you step out on Level 3, the casino entrance is nearby, marked by a bold blue frontage between the Currency Exchange and Rush units. As long as you find the right floor, the doorway is hard to overlook.

Public transport is just as practical, often easier. Stratford station and Stratford International are both roughly a four-minute walk from the casino. The Elizabeth line, London Overground, DLR, and National Rail all serve Stratford, so visitors can travel from most parts of London with a single change, sometimes none at all.

There is one practical point that first-timers should factor in. UK gambling regulations require proof of age at the door. New visitors are asked to show valid photo ID, register at reception, and pick up a membership card before stepping onto the gaming floor. The process usually takes only a few minutes, but it is better to know in advance than be turned around at the entrance.

If you are planning to use public transport, the route generally looks like this:

1. Travel by Elizabeth line, London Overground, DLR, or National Rail to Stratford station.
2. Leave the station and follow signs pointing to Westfield Stratford City.
3. Go into the shopping centre via any main entrance on the podium level.
4. Head up to Level 3 using the escalators or lifts signposted for The Loft.
5. Look for the blue-fronted Genting Casino entrance, positioned between Currency Exchange and Rush.
6. Have a valid photo ID ready if staff request it at the door.
7. Stop at reception to complete registration if this is your first visit.
8. Collect your membership card and then access the gaming floor.

History and Brand Background

The casino space at Westfield Stratford City began life as Aspers Casino Westfield Stratford City, opening to the public in December 2011. From launch, it was promoted as one of the largest casino venues in the UK by floor space, and even now that description is still broadly accurate. For several years, the Stratford site was closely associated with the Aspers brand.

Control of the property later passed to Genting Casinos UK. Following that transition, the venue was rebranded as Genting Casino Stratford. The exact handover date is not clearly set out in public press releases, but the change of operator is confirmed in both the UK Gambling Commission premises records and the operator details on Genting’s own channels.

Behind the venue sits Genting Casino Stratford Limited, incorporated on 6 May 2010 and registered under Companies House number 07246090. Its official registered office is at the Genting management base in Resorts World Birmingham, First Floor, Pendigo Way, Birmingham B40 1PU. The company uses SIC code 92000, which covers gambling and betting activities across the sector.

Stratford is part of the wider Genting Casinos UK network, which runs multiple land-based casinos across England and Scotland. On a global level, Genting operates casinos and integrated resorts in several countries, but within the UK market, Resorts World Birmingham is usually presented as its flagship venue. Even with that, the Stratford property is regularly described by Genting as one of its busiest British locations. That claim is difficult to verify using independent numbers, yet the setting inside one of London’s major shopping centres naturally pushes daily footfall higher than many standalone suburban casinos.

Licensing and Regulation

Genting Casino Stratford operates under multiple licences granted by the UK Gambling Commission. On the local level, the premises licence is issued by the London Borough of Newham and covers the casino located at 312 The Loft, Westfield Stratford City. The premises licence category is Casino 2005 Act Non-Remote, the standard label for large, land-based casinos operating under the Gambling Act 2005.

On the UKGC public register, three active licence references appear under Genting Casino Stratford Limited:

1. Licence 026947-A-310098-013 authorises Bingo Ancillary Remote and General Betting Standard Ancillary Remote activities.
2. Licence 026947-N-310097-017 covers Bingo Non-Remote, Casino 2005 Act Non-Remote, Gaming Machine Technical Supplier Non-Remote, and General Betting Standard Non-Remote.
3. Licence 026947-R-313302-014 is the remote licence for Casino Remote operations.

All three entries are recorded as Active and Current at the time of listing. The corresponding premises record names the site as GENTING CASINO STRATFORD, 312 THE LOFT, WESTFIELD STRATFORD CITY, MONTFICHET ROAD, LONDON, E20 1ET, with Newham as the licensing authority.

Like all UK casinos, Genting Casino Stratford must restrict access to customers aged 18 or above. Age checks at the entrance and during play are part of standard procedure. The venue follows the broader responsible gambling rules set by the UKGC, including the availability of self-exclusion tools, limits on spending and deposits, and specific approaches to customer interaction when gambling behaviour raises concern.

Online Extension and GentingCasino.com

On its public contact information, Genting Casino Stratford points customers to GentingCasino.com for anything related to online casino services. The structure is straightforward: the Stratford property is one element within a land-based network, while GentingCasino.com serves as the online channel using the same brand identity. The remote licence 026947-R-313302-014 held by Genting Casino Stratford Limited confirms formal authorisation to offer remote casino activities, alongside the physical premises work.

GentingCasino.com operates as the digital casino platform for UK players. Anyone who does not want to travel to Stratford can still play casino games through the website, which runs under its own remote operating conditions set by the UK Gambling Commission. The online product includes slots, live dealer tables, and other familiar formats, accessible from both desktop and mobile browsers.

A point that often trips people up: an in-venue membership card at Genting Casino Stratford does not automatically create a GentingCasino.com account. The reverse is also true. The land-based and online arms share branding and ownership but are treated as separate services with different onboarding steps. Using both sides means registering twice.

Accessing Genting’s online casino from within the UK usually follows this pattern:

1. Open a browser and go to GentingCasino.com.
2. Click the registration or sign-up option shown on the homepage.
3. Fill in personal details - name, date of birth, home address, contact data.
4. Create login details, picking a username and a secure password.
5. Confirm your email address by following the link sent to your inbox.
6. Complete identity checks when asked, by uploading a valid UK photo ID and proof of address.
7. Visit the cashier section and add funds using an accepted payment method.
8. Choose a game category in the lobby and start playing once your account is verified.

Contact and Practical Information

The main telephone contact for Genting Casino Stratford is +44 (0)20 8536 5630. For press and media coverage relating to the Genting relaunch and ongoing operations, enquiries are directed to [email protected], which is listed as the press contact address. There is no separate, confirmed live chat option specifically for the physical venue in public-facing sources.

Because the casino sits inside Westfield Stratford City, visitors have direct access to the rest of the complex. Additional restaurants, retail outlets, and a cinema are all within a short walk inside the same building. The Queen Elizabeth Olympic Park sits right next door, which makes the casino a convenient stop for people already visiting the area for events, sports, or general leisure. For anyone planning a full day out in east London, Genting Casino Stratford can slot in alongside shopping, dining, or a quick walk through the Olympic Park without needing a separate journey.